What We Do:

Customer Service

From assisting with pass requests, trip planning, booking flights and reserving rooms to selecting showrooms and putting together a Market schedule, our customer service team is here to make sure each guest has a great Market experience.


Online registration system automates the process of requesting your passes – and saves your information, so it’s right at hand for your next Market visit

  • Email
    • Twelve registration-specific emails show potential attendees when and where to request their passes, and provide access to our online registration system
    • A series of six on-boarding emails provides registrants with how-to information for booking flights and hotels, selecting showrooms, and finding the educational, networking, and social events they would like to attend
  • Telecommunications
    • Inbound customer service advisors assist guests with any questions they may have about High Point Market
    • Outbound programs assist guests with registration and trip planning
  • Direct Mail
    • Domestic and international programs offer registration and trip planning assistance to guests we cannot reach via email


  • Travel Quest, Inc., our full-service Concierge, assists guests with finding flights, reserving hotels, securing a rental car, and all other travel-related needs
  • An online hotel booking site, provided by Travel Quest, Inc., allows guests to reserve rooms at a select group of hotels, quickly and easily
  • Our private home housing partners connect guests with local homeowners who rent everything from single rooms to whole homes for large groups
  • Airbnb access is provided via our website for guests who prefer this option